Terms & Conditions
What to include in the T&C document
A reservation can be terminated at any time if a material term or condition
of this agreement is breached. Please read these terms and conditions carefully. When you make a reservation, these conditions are deemed to have been accepted by ALL GUESTS.
You have booked with Jennys Retreats. Guests are granted a license to occupy the property for the booking dates only, this is not a Residential Tenancy Agreement under the Residential Tenancy Legislation.
Failure to comply with these terms and conditions and/or relevant codes may result in a claim at NSW Civil and Administrative Tribunal (NCAT), termination of the license to occupy the property, eviction, registration on exclusion registers, and/or reviews on booking sites.
If you need clarification of any term or condition or have any issue, before, during or after the stay please contact us immediately on 0414294840 or the host on the number provided to you so that we can attempt to correct the issue promptly. Compensation will not be considered unless we have been informed during the stay and allowed the opportunity to remedy.
Terms & Conditions - the basics
Please read The Code of Conduct for the Short Term Rental Accommodation Industry which applies for all stays from October 2021 onwards and has been passed by NSW Parliament as law. It imposes certain behaviour standards on guests in short-term rental accommodation, including:
You must not make noise that unreasonably disrupts your neighbours
You must not cause damage to the premises, including any common property in a strata scheme or association property in a community scheme
You are responsible for the actions of your visitors and must ensure they comply with the behaviour standards set out in the code.
If you don’t meet your obligations under the code, you could face penalties such as warning notices, fines or being added to the exclusion register. A person who is listed on the exclusion register is prohibited from participating in the short-term rental accommodation industry for five years.